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Cookie Policy

COOKIE POLICY (Last modified 26th March 2022)

To make our services work properly, we may place small data files on your device. This is a common practice of almost all major and professional websites.

When we use “Formula Health”, “us”, “we”, or “our” within this policy, we are referring to Formula Health Ltd which controls the information collected when you use our Services.

Formula Health offers web, desktop and mobile services which help you store, manage and process data, and also communicate and collaborate with other people. We also own and operate related services, such as customer support or training, social media or forums. Within this policy, we refer to all these services combined as “Services”.

This policy is intended to inform you about our use of cookies and similar tracking technologies when you use our Services, and how you can control them.

This policy is subject to change in the future – any changes will be made to this page, and where appropriate, you will be notified by email.

This policy was last updated on the 21st of July 2021.

What are Cookies and Tracking Technologies

A cookie is a small data file that is placed on your device when you use one of our Services. It enables us to remember your actions and preferences (such as login, display settings, and language) over a period of time, so that we can improve your experience with us.

Some cookies are persistent and will remain on your device for an extended period of time, while others expire when you close your browser. More information is available in Wikipedia’s HTTP Cookie article.

We also use other tracking technologies such as:

• Local and session storage – similar to cookies, but allows us to store larger data and differentiate data between browser tabs. More information is available in Wikipedia’s Web Storage (Local and Session Storage) article.
• Web beacons – allows us to recognise when you have visited one of our Services or opened an email we have sent you. More information is available in Wikipedia’s Web Beacons article.

How We Use Cookies and Tracking Technologies

The cookies and tracking technologies we use enable us to provide functionality and customer support, improve experiences, process payments, perform analytics, and deliver relevant solutions, surveys, advertising and marketing to you across our Services.

There are also cookies and tracking technologies used by third parties across our Services. These enable us to provide third party features and functionality such as interactivity, surveys, analytics, advertising and marketing, across our Services and other third party websites.

Our Cookies and Tracking Technologies

The cookies and tracking technologies we use in our Services are:

• Preference related – to remember your personalised preferences and settings across our Services.
• Authentication related – to remember that you are logged in, and allow you to access our Services.
• Security related – to remember you through security checks, and allow you to access our Services more easily.
• Session related – to remember your details as you navigate throughout our Services.
• Communication related – to remember your preferences for email communications and subscriptions, and allow us to analyse the effectiveness of campaigns.
• Enquiry related – to remember your details for future correspondence when you submit data through a form or request customer support across our Services.
• Payment related – to remember your details while processing a payment for our Services to ensure your order is completed.

Third Party Cookies and Tracking Technologies

The cookies and tracking technologies provided by Third Parties in our Services are:

• Google Analytics – to help us analyse how you use our Services so that we can improve your experience. More information is available on the Google Analytics website.
• Google Ads – to help us communicate and market our Services with you. More information is available on the Google Ads website.
• Google reCAPTCHA – to help us validate your actions are performed by a human and not malicious robots. More information is available on the Google reCAPTCHA website.
• Facebook – to help us analyse how you use our Services, communicate with you, and measure effectiveness of campaigns. More information is available on the Facebook website.
• LinkedIn – to help us analyse how you use our Services, communicate with you, and measure effectiveness of campaigns. More information is available on the LinkedIn website.
• Twitter – to help us analyse how you use our Services, communicate with you, and measure effectiveness of campaigns. More information is available on the Twitter website.
• Mailchimp – to help us communicate with you, and measure effectiveness of campaigns. More information is available on the Mailchimp website.
• Happyfox – to help us communicate and provide you with customer support. More information is available on the Happyfox website.
• Happyfox Chat – to help us communicate and provide you with customer support. More information is available on the Happyfox Chat website.
• Acuity Scheduling – to help us communicate and provide you with customer support. More information is available on the Acuity Scheduling website.
• Zoom.us – to help us communicate and provide you with customer support. More information is available on the Zoom.us website.
• ClickCease – to help us validate and prevent fraudulent activity on advertising campaigns. More information is available on the ClickCease website.

Controlling and Disabling Cookies

You can control and prevent cookies by adjusting the settings in your web browser. Please be aware that because they are important to functionality, our Services may not work as expected, or may not work at all, should you decide to prevent cookies set by us.

Because each web browser is different, we would advise you to consult the instructions or help guide relating to the management of cookies for your web browser.

You can also opt-out of:

• Google Ads – More options and information is available on the Google Ad Settings website.
• Other Vendors – More options and information is available on the Network Advertising Consumer Opt Out website.

How to Contact Us

If you have any questions, comments, complaints or requests regarding this Cookie Policy please contact us at: info@formulahealth.co.uk. We take your privacy very seriously and will respond to you as soon as possible.